Which payment methods do you accept?
We accept payment via Paypal, Debit cards and all major Credit cards
Are your products cruelty-free?
Yes, all our products are cruelty- free and some are vegan. If unsure or concerned please feel free to contact us using the contact form.
How can I add a discount code to my order?
At checkout, click View Order Summary then apply code in the field "Have a discount code?"
How long does it take to process my order?
We aim to process orders within 2 working (business) days (does not include weekends and bank holidays). You will receive an email confirmation with the tracking number once shipped.
NB: Whilst we endeavour to process orders on the same working day however, during busy times processing can take 5-7 working (business) days.
Delivery times are as follows:
UK orders will typically take 1- 3 working (business) days
EU/US/Canada/Australia/New Zealand typically take up to 5 -7 working (business) days
Other international orders can typically take 5 -15 working (business) days
NB: Please note that for international orders (outside of EU), there may be delays at certain instances due to customs checks in your country which is beyond our control.
Will I be provided with a tracking number for my order?
Yes, all domestic and international orders will be provided with a tracking number via the email address provided during check-out.
What is your return policy?
Please be advised we are unable to accept returns for hygiene reasons.